Development and Training
Today, effective development and training programs target the skills needed by executives and professionals—leadership, coaching, teaming, communications, and problem-solving. We use the Akoya approach (link to new page—see below) to deliver effective training in these key skills—training that will increase performance and drive change in your organization.

Akoya believes that classroom training alone can’t take management and leadership skills to a high enough level. Classroom work must be augmented with real-time mentoring and coaching on the job, as you help your people face and overcome their biggest opportunities and challenges.

Before we design a development approach, we ask tough questions about how the training initiative will be supported. Are procedures, incentives, and appraisal systems aligned with the new behaviors? Will executives and managers model and reinforce the behaviors and skills?

Clicking on the topics below will reveal detail about Akoya training in the areas of:
Leadership | Back to Top
Today’s organizational world features changing roles for managers, supervisors, and staff. We define the skills required in today’s competitive organizations, and outline the fundamental shift from the role of ‘supervisor’ to that of ‘leader’ capable of understanding the vision for the organization, fulfilling the mission, and developing staff members to their greatest potential. We use creative techniques to frame what organizations need in leadership and discuss the implications of the shift on leaders, staff, and customers.

Coaching: | Back to Top
In today's work environment, leaders must create an environment in which everyone can do the best work and produce faster and more efficiently with fewer resources. They do this through coaching—reinforcing the efforts of high performers while motivating and striving to increase the skill levels of underachievers. This program addresses the new role of the leader as teacher and motivator, and explores methods for achieving effective results in today’s leaner organizations

Customer Service | Back to Top
Savvy organizations today realize that customer service can be a differentiator. How your clients and customers experience your care and responsiveness makes them come back for more—and market you to other clients. We all know how it feels to be a customer, and to receive good or bad service. This program approaches customer service from the perspective of, "What would I expect as a customer?" as opposed to, "What additional work will good customer service mean for me?" Participants examine interaction, listening, and creative problem-solving skills.

Team Building and Motivation | Back to Top
Turf issues and competition for resources between groups can affect the ability of an organization to be productive. This program presents the model for a win/win effort in leveraging resources while integrating processes and systems. It explains the key elements of persuasion and human motivation, including win/win negotiations, reenergizing employees, and leading by example. Behaviors in your culture such as anger, lethargy, and lack of motivation are ingrained; your people have learned to use them as tools to get the job done. The trick is to teach employees how to find a bigger win through asking for help and sharing information.

Critical Issue Resolution | Back
A critical issue is a major change or obstacle that impacts all levels and functions within an organization. These are the kinds of issues that can only be resolved through a change in mindset and culture. Akoya has developed a step-by-step process that allows the people affected by a change to accept and internalize new ways of doing business. This process helps in overcoming resistance to culture change and opens channels to new thinking and attitudes.

Effective Communications | Back to Top
It can be challenging to find the communication style that best fits your people, but it’s essential if you’re going to be a successful coach. This workshop focuses on the specific skills needed to improve your impact and persuasiveness. In addition, participants examine listening and creative problem solving, and practice overcoming problems by thinking “out of the box.”

Stress Back to Top
Whatever your occupation, there always seems to be too much to do and too little time to do it. All the while, the pressure builds and builds. In this workshop, participants learn the basic physical realities of stress, and tips for balancing schedules at work and home. You and your people get to kick back and relax while we put the whole concept of “stress” into a different perspective.